Last updated: 1 January 2026
This Privacy Policy document explains how Pavilion 66 ("we", "the platform", or "the Company") collects, uses, stores, and protects your personal information ("Player" or "User") when you access or use the platform at pavilion66.com. By using pavilion 66's services, you agree to the privacy practices described in this document. Please read it carefully before registering or making any transactions.
1. Introduction
Pavilion 66 takes its responsibility to protect the privacy and personal data of all players seriously. As an online betting platform operating in Malaysia, we are committed to complying with Malaysia's Personal Data Protection Act 2010 (PDPA) and relevant international industry standards.
This Privacy Policy applies to all personal data collected through the pavilion 66 platform, including account registration, financial transactions, use of slots, Live Casino, Sports Betting, e-sports, and all other interactions between you and our platform.
We believe transparency is the foundation of trust. That is why we make every effort to explain — in plain language, free from confusing legal jargon — how your data is handled from start to finish.
If you have any questions about this Privacy Policy, the Pavilion 66 support team is available to assist via live chat or email support@pavilion66.com at all times.
2. Data We Collect
Pavilion 66 collects various categories of personal data depending on how you interact with our platform. Below is a summary of the data that may be collected:
| Data Category |
Example Information |
Purpose of Collection |
| Identity Data |
Full name, MyKad number, date of birth, gender |
Identity verification (KYC), legal compliance |
| Contact Data |
Email address, phone number, residential address |
Account communications, transaction notifications |
| Financial Data |
Payment methods (TNG, GrabPay, DuitNow, FPX), RM transaction history |
Processing deposits and withdrawals |
| Technical Data |
IP address, device type, browser, operating system |
Account security, fraud detection |
| Usage Data |
Games played, bets placed, session duration |
Platform improvements, responsible gaming |
| Cookie Data |
Language preference, login status, display preferences |
A better user experience |
We do not collect sensitive personal data such as health information, religious beliefs, or political views. All data collection is limited to what is necessary for operating the platform safely and responsibly.
3. How We Use Your Data
Personal data collected by pavilion 66 is used for the following purposes:
- Account Management: Creating and maintaining player accounts, including identity verification and password resets.
- Transaction Processing: Processing deposits and withdrawals via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, and FPX in Malaysian Ringgit (RM).
- Platform Security: Detecting and preventing fraud, money laundering, and unauthorised access to player accounts.
- Legal Compliance: Meeting the KYC (Know Your Customer) and AML (Anti-Money Laundering) requirements set by the relevant authorities.
- Service Communications: Sending important account notifications, terms updates, and information related to the security of your account.
- Platform Improvements: Analysing usage patterns to improve platform performance, introduce new features, and deliver a better gaming experience.
- Responsible Gambling: Monitoring gaming activity to identify signs of problem gambling and to support players who may need assistance.
- Marketing (with consent): Sending promotional information, bonuses, and special offers to players who have consented to receive marketing communications.
pavilion 66 will not use your data for purposes unrelated to the services you use. You will be notified in advance of any new data use not described in this policy.
4. Sharing Information with Third Parties
Pavilion 66 does not sell or disclose players' personal data to third parties for commercial purposes. However, in the course of operating the platform, we may share limited information with the following parties in specific circumstances:
- Payment Service Providers: Transaction data required for processing is shared with payment processors including DuitNow, FPX, Touch 'n Go eWallet, GrabPay, Boost, and ShopeePay — solely for the purpose of completing your transactions.
- Game Providers: Limited account information may be shared with third-party game providers to enable access to slots, Live Casino, and e-sports platforms supplied by them.
- Legal Authorities: We may disclose personal data when required to do so by applicable Malaysian law, court order, or official directive from a competent authority.
- Identity Verification Services: Identity data may be shared with approved third-party services for KYC verification purposes in order to meet compliance requirements.
All third parties working with pavilion 66 are required to meet data security and privacy standards that are equivalent to or stricter than our own. Every instance of data sharing with third parties is governed by legally binding confidentiality agreements.
5. Data Security
Pavilion 66 implements a range of technical and organisational security measures to protect players' personal data against unauthorised access, loss, misuse, or accidental disclosure:
- 256-Bit SSL Encryption: All communications between your device and our servers are protected using the highest industry-standard encryption protocols.
- Two-Factor Authentication (2FA): Players can enable two-factor authentication for an additional layer of account protection.
- 24/7 Security Monitoring: Our systems are continuously monitored to detect suspicious activity or unauthorised access attempts.
- Internal Access Controls: Access to players' personal data on our end is restricted to staff who require it to carry out their duties only.
- Periodic Data Backup: Critical data is regularly backed up to separate secure locations to ensure continuity of service.
While we take all reasonable steps to protect your data, no security system is entirely infallible. In the event of a data security breach affecting your personal information, Pavilion 66 is committed to notifying you within the timeframe prescribed by applicable law.
As a player, you also play an important role in keeping your account secure. Make sure your password is strong, unique, and never shared with anyone. Do not log in to your Pavilion 66 account over unsecured public Wi-Fi networks.
6. Use of Cookies
Pavilion 66 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.
We use the following types of cookies:
- Essential Cookies: Required for core platform functions such as maintaining your login session and processing transactions securely. These cookies cannot be disabled.
- Performance Cookies: Helps us understand how players interact with the platform – which pages are visited most frequently, time spent on site, and any errors that may occur.
- Functional Cookies: Saving your preferences such as language selection, display settings, and game choices to make your experience more comfortable.
- Analytics Cookies: Enabling us to analyse traffic and usage patterns for the continuous improvement of the pavilion 66 platform.
You can manage or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality and your overall experience on the pavilion 66 platform.
7. Data Retention Period
Pavilion 66 retains players' personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required under applicable Malaysian law. The following are our general data retention guidelines:
- Active Account Data: Retained for as long as your Pavilion 66 account is active and for a reasonable period following account closure.
- Financial Transaction Records: Retained for a minimum of seven (7) years in accordance with Malaysian accounting legislation and AML compliance requirements.
- KYC Verification Documents: Retained for the period prescribed by the relevant authorities for legal compliance purposes.
- Security Log Data: Retained for the period required for security investigation and fraud prevention purposes.
- Marketing Data: Retained until you withdraw your consent to receive marketing communications from us.
When data is no longer needed, Pavilion 66 will delete or destroy it securely so that it cannot be recovered or accessed by any party.
8. Your Privacy Rights
As a pavilion 66 player, you have the following rights with respect to your personal data:
Right of Access
You have the right to request a copy of the personal data we hold about you at any time.
Right to Rectification
You have the right to request the correction of any personal data that is inaccurate or incomplete.
Right to Erasure
You may request the deletion of your personal data, subject to our legal obligations to retain certain records.
Right to Object
You may object to the processing of your personal data for direct marketing purposes at any time.
Right to Data Portability
You have the right to receive your personal data in a machine-readable format for the purpose of data portability.
Right to Withdraw Consent
You may withdraw your consent to data processing at any time without affecting any processing that took place prior to withdrawal.
To exercise any of the rights above, please contact the Pavilion 66 support team by email at support@pavilion66.com. We will respond to your request within 30 calendar days of receipt.
9. Children's Privacy
The pavilion 66 platform is not intended for individuals under the age of 18. We do not knowingly collect personal data from minors. Should we discover that personal data belonging to an individual under 18 has been collected without our knowledge, we will take immediate steps to delete that data and close the account in question.
If you are a parent or guardian and become aware that your child has registered for or used the Pavilion 66 platform, please contact us immediately by email at support@pavilion66.com so that appropriate action can be taken.
pavilion 66 employs an age verification system during registration to ensure that only eligible individuals — aged 18 and above — can create an account and use the platform.
10. Third-Party Links
The Pavilion 66 platform may contain links to or integrations with third-party services, such as payment providers (Touch 'n Go eWallet, GrabPay, DuitNow, FPX) and game suppliers. When you click a link to a third-party site or service, the privacy policy of that third party — not Pavilion 66's — will apply.
Pavilion 66 is not responsible for the privacy practices or content of any third-party websites or services that may be accessed through our platform. We encourage you to read the privacy policy of each third party you interact with.
11. Privacy Policy Amendments
Pavilion 66 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, new legal requirements, or service improvements. The "Last Updated" date at the top of this document will always reflect the most current version in effect.
For significant changes, Pavilion 66 will notify players via platform notifications, registered email, or a prominent notice on the homepage at least 14 days before the changes take effect. Continued use of the platform after the effective date of any amendment constitutes full acceptance of the revised policy.
12. Contact Us About Privacy
If you have any questions, concerns, or wish to exercise your privacy rights regarding personal data held by Pavilion 66, please contact us through the following channels:
Our support team operates around the clock and can communicate in both Bahasa Malaysia and English. All privacy-related enquiries are given priority and handled by staff specially trained in data protection matters.
Pavilion 66 is committed to responding to all privacy-related enquiries within 30 calendar days. For urgent matters involving account security breaches or data incidents, please contact us via live chat for an immediate response.
